Knowledge Base

QImaging Product Warranty Plan

Performance Assurance Seal

When you purchase a QImaging camera, you have the confidence in knowing that you can continue to conduct your research without interruption. QImaging is proud to boast that every one of its cameras is backed by one of the best warranties in the industry.

Standard Product Warranty Plan

A Standard Product Warranty Plan is included with every QImaging camera purchase. This Warranty Plan includes parts and labor for two full years! The Standard Product Warranty Plan is provided on all new and used equipment, including retired demonstration cameras.

Extended Product Warranty Plan

Extended Product Warranty Plans are conveniently priced and very easy to purchase. Available for all QImaging cameras, the Extended Product Warranty Plan includes parts and labor and is available as a three year package for newly purchased products, or products still under standard warranty. This three year extension is in addition to the standard two year warranty for every QImaging camera and begins from the date when the standard warranty expires.

When you purchase an Extended Product Warranty Plan from QImaging, you are assured of our commitment to minimizing down times. Your needs are our top priority and we respond to them immediately. The QImaging service and support team is focused on expediting your request to provide a fast and complete solution.

QImaging also offers on-site training as well as online operational training programs. These programs are designed to get you up and running with your new camera quickly and efficiently.

Contact a QImaging Representative to learn more about Extended Product Warranty Plan options from QImaging »

Service Bulletins

Below are official announcements from the QImaging Technical Support Team.

Currently there are no announcements.

Training Videos (QITube)

QITube is QImaging's online video resource. Training videos are available for many categories, from cameras to software. Search a topic that interests you!

Watch QITube Videos

Recommended Computer Specifications

Due to rapid advancement of computer CPU architectures and operating system updates, QImaging tests and qualifies each of its cameras on the industry's most current computer platforms.

This following outlines the computers QImaging has found to maximize scientific camera performance and those that are not recommended due to found performance issues.

Recommended Computers

Dell Computers

QImaging has found the following Dell products provide high reliability for microscopy computer systems:

  • Precision
  • XPS
  • Alienware

Recommended Computer Specifications

  • Windows 7/8/10 64-bit operating system
  • 2.0 GHz or faster Intel processor: either Xeon or Core i7
  • 8+ GB RAM
  • 250+ GB serial ATA (SATA) HDD and/or >512 GB solid state drive (SDD) for high-speed imaging and storage
  • 512+ MB slot-based ATI/NVIDIA video graphics card (i.e., not an "onboard/integrated graphics" adapter)
  • USB3.0 port for use with the Retiga CCD cameras
  • An open PCI-Express 4x (4 lane) interface slot or higher for use with the optiMOS PCIe interface card
  • An open PCI-Express 1x interface slot or higher for use with the MicroPublisher FireWire interface card

Product Registration

When you register your QImaging product, you'll receive information regarding technical support, product fixes and updates, and upgrade information.

The information you provide will also be used to help improve technical support, upgrade development and new product development. QImaging does NOT sell or market the information you provide.

Complete the Product Registration Form

QImaging Camera User Manuals

Download User Camera Manuals for both current and legacy cameras.

PDF files require Adobe Acrobat Reader. Download Free Here.